Terms & Conditions

Terms and Conditions of Service
I am so pleased you have decided to join us at Discovery Art Class – please read the following important terms and conditions before you commit to using them.
This website offers visitors online on demand art classes ( pre recorded video lessons, virtual product), Online live art classes ( educational classes via Zoom), In Person art classes ( educational classes at a venue).

Who can use the website:

In order to use our website and/or receive our services, you must be at least 18 years old, or of the legal age of majority in your jurisdiction, and possess the legal authority, right and freedom to enter into these terms as a binding agreement. If you do not agree to these terms you must not use this website.

This contract sets out:
• your legal rights and responsibilities;
• my legal rights and responsibilities; and
• certain key information required by law.
The intention is that it will bring clarity to our relationship, protect both of us and take care of the business side of things so that we can get on with the good stuff!

By accessing or using this website you approve that you have read, understood and agree to be bound by these terms.Please let me know if there are any clauses that you do not understand or that contradict your understanding of my services.

As I care about and have high standards regarding the level of service I provide, I place a strict limit on the number of places available in my In person and online courses and workshops. Once those places have been filled, I stop marketing the courses/workshops and do not permit anyone else to join. When you agree to these terms and conditions, you confirm your commitment to the entire course and you will be responsible for payment in full of the price for my services and you will not be entitled to any refunds.

In this contract:
• ‘I’, ‘me’ or ‘my’ means Jessie Carr trading as Discovery Art Class ; and
• ‘You’ or ‘your’ means the person buying or using my services and resources.
If you would like to speak to me about any aspect of this contract, please contact me by e-mail at
enquiries@discoveryartclass.co.uk

BACKGROUND
I provide in person art classes, online and on demand courses.
I am a sole trader and my trading address is Discovery Art Class, 1 Model Cottages, Tewkesbury, Gloucestershire GL20 7AR.
Introduction
1. If you sign up for my In Person, Online On Demand, or Online Zoom art classes (‘services’) you agree to be legally bound by this contract.

2. If you use any of my free resources (for example podcasts, workbooks, discovery sessions or any other resources I may offer free of charge from time to time) you also agree to be
legally bound by this contract as appropriate, excluding the clauses relating to payment and consumer rights legislation.

3. When signing up for my services or using any resources you also agree to be legally bound by:
3.1. my website terms of use and privacy policy;
3.2. extra terms which may add to, or replace, some of this contract, for example any specific written contract between us;
3.3. the specific terms which apply to my services, for example programme, course or service descriptions which may be set out on the webpage or sales page for that programme, course or service or in email correspondence between us. Where I use the terms ‘service description’ in this contract, it means these specific terms If you want to see these specific terms, please visit the relevant webpage for the programme, course or service or where relevant look at the services description I have sent you in an email.
All these documents form part of this contract as though set out in full here.

2. Information I give you
2.1. Certain sections of this contract only apply to you and me if you are a ‘consumer’, that is if you are an individual acting for purposes which are wholly or mainly outside your business or profession. By law, the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 say that I must give you certain key information before a legally binding contract of sale between you and me is made (see the summary box below). I shall give you this information in a clear and understandable way either in this contract or in the service description.
I shall give you information on:
− the main characteristics of the services you are buying
− who I am, where I am based and how you can contact me
− the price of the services
− the arrangements for payment, carrying out the services and the time by which I shall carry out the services
− how to exercise your right to cancel the contract in the cooling off period if you are a consumer
− my complaint handling policy

3. Signing up for my services
3.1. Below, I set out how a legally binding contract to buy services between you and me is made:
3.1.1. Purchases

When buying an item, you agree that: (a) you are responsible for reading the full item listing before making a commitment to buy it: (b) you enter into a legally binding contract to purchase an item, when you commit to buy an item and you complete the check-out payment process.
The prices we charge for using our services / for our products are listed on the website. We reserve the right to change our prices for products displayed at any time, and to correct pricing errors that may inadvertently occur. Additional information about pricing and sales tax is available on the payments page. Placing your order and making payment does not, however, mean that your order has been accepted.
3.1.2. IN PERSON CLASSES – If you have purchased an In Person course, once you have completed the payment process and we have accepted and confirmed the purchase as per (a)(b) above, you will receive an email confirmation with any additional information (such as materials lists )in your inbox. If it is over 2 weeks before the course start date, you have a 14 day cooling off period to cancel your order. There is no refund within 14 days of the start date.
3.1.3. In Person Class payment is powered by bookwhen.com .
3.1.4. ONLINE ZOOM CLASSES – If you have purchased an Online Zoom course, once you have completed the payment process and we have accepted and confirmed the purchase as per 3.1.1(a)(b) above, you will receive an email confirmation with zoom links to all classes booked, and any additional information (such as materials lists )in your inbox. If it is over 2 weeks before the course start date, you have a 14 day cooling off period to cancel your order. There is no refund within 14 days of the start date.
3.1.5. ONLINE ON DEMAND VIDEO CLASSES -On Demand Online Classes are powered by cademy.io. If you have purchased an Online On Demand course, once you have completed the payment process and we have accepted and confirmed the purchase as per 3.1.1(a)(b) above, You will receive an email confirmation in your inbox. You will be required to set up an account – click the manage bookings button at the bottom of your email. Set up a login(usually your email) and either enter a one time Passcode (sent to your inbox), or a password. You will find your course under “My Courses and bookings’ on your personal page. Once you have completed the payment process and we have accepted and confirmed the purchase, you agree that you have consented to receive the course content and access to digital products starts immediately, and therefore acknowledge that you no longer have the right to cancel. There is no refund in this instance. You have unlimited access to the course for 12 months.
3.1.6. ONLINE MONTHLY SUBSCRIPTION MEMBERSHIP– Our Monthly Online Membership Subscription is powered by cademy.io . Subscription payment is monthly, 14 days after the date you subscribed. PLEASE NOTE: the 14 day cooling off period ( 14 day free trial) runs from the date of sign up for services, not from the date of first payment. Once subscribed you will be sent a confirmation email. You will be required to set up an account – click the manage bookings button at the bottom of your email. Set up a login(usually your email) and either enter a one time Passcode (sent to your email), or a password. You will find all the current 6 classes available on the subscription under “My Courses and bookings’ on your personal page.
3.1.7. As a monthly subscription, a new class will be added each month. Each class will be available for 6 months. please note the classes run in rotation and there are only 6 classes available at any one time, therefore the oldest months class will be removed as the new month class is added.
3.1.8. You can cancel your subscription at any time from your dashboard. Please note that this is a monthly charge, so if you cancel on or after the renewal date, the current month will be charged for, but no payments will be made from then on.
3.1.9. Please note you will need to re-subscribe to reactivate your membership.
3.1.10. GIFT VOUCHERS – Vouchers are purchased via Bookwhen(In person/Live zoom classes) and Cademy ( Online On demand video classes). Vouchers cannot be exchanged for cash and are non-refundable. Vouchers will be valid for 12 months from the date of purchase. Any remaining balance will be cancelled on the expiry of the validity period. Vouchers cannot be used to pay for subscriptions.
3.1.11. When you decide to place an order for services with me, this is when you make a legal offer to buy such services from me.
3.1.12. I may contact you to say that I do not accept your order, for example if I do not think my services are right for you or there has been a mistake in the pricing or description of the services, or my circumstances have changed since I gave you the quotation for the services.
3.1.13. I shall only accept your order when I confirm this to you by sending you a confirmation email or start to provide the services, whichever happens earlier. At this point:
(a) a legally binding contract will be in place between you and me, and
(b) I shall start to carry out the services as set out in the services description.

3.2 OLDER ACCOUNTS (Created Before December 2024)

If you hold an existing account and access our services through our website rather than through Cademy, your access will remain unchanged. You may continue to sign in via the My Account page on our website using your current login credentials.

For legacy account holders who require access to their purchased courses beyond 12 months, these accounts may remain available as long as you wish at my discretion. All other terms and conditions set out in this document continue to apply. You may cancel your account at any time through your dashboard.

Please note: All new purchases must be made through Cademy, which will require the creation of a new account.

4. Carrying out the services
4.1. If you are a consumer you have protection under consumer rights legislation, including that the services must be carried out with reasonable care and skill.

4.2. I shall carry out the services within the time period which is set out in the relevant services description.

4.3. My carrying out of the services might be affected by events beyond my reasonable control. If so, there might be a delay before I can restart the services. I shall make reasonable efforts to limit the effect of any of those events, I shall keep you informed of the circumstances and I shall try to restart the services as soon as those events have been fixed. Examples of events which might be beyond my reasonable control include illness, pandemics, epidemics, IT issues and problems with internet connectivity, any law or action taken by a government or public authority.
4.4. Where a session or event is due to take place in person, I reserve the right to move that session online or to an alternative venue where circumstances make it necessary or preferable to do so.

5. Your responsibilities
5.1. You will pay the price for the services in accordance with the services description.

5.2. You will provide me with such information and assistance (and ensure that any information is complete and accurate) as I reasonably need to provide the services.

5.3. Licence to use website
 You can:
– view pages from our website in a web browser;
– download pages from our website for caching in a web browser;
– stream audio and video files from our website; and
– use our website services by means of a web browser,
This is subject to the other provisions of these terms and conditions.

5.4. Permission is granted to temporarily download one copy of the materials (information or software) on Discovery Art Class’ web site for personal, non-commercial transitory viewing only. This is the grant of a license, not a transfer of title, and under this license you may not:
 – modify or copy the materials;
– use the materials for any commercial purpose, or for any public display (commercial or noncommercial);
– attempt to decompile or reverse engineer any software contained on Discovery Art Class’ web site;
– Redistribute material from our website
– remove any copyright or other proprietary notations from the materials; or
– transfer the materials to another person or “mirror” the materials on any other server.

5.5. We reserve the right to restrict access to areas of our website, or indeed our whole website, at our discretion; you must not circumvent or bypass, or attempt to circumvent or bypass, any access restriction measures on our website.

5.6. You are responsible for making all arrangements necessary for you to have access to the Website. You are also responsible for ensuring that all persons who access the Website through your internet connection are aware of these General Terms and that they comply with them.
We cannot guarantee the continuous, uninterrupted or error-free operability of the Website. There may be times when certain features, parts or content of the Website, or the entire Website, become unavailable (whether on a scheduled or unscheduled basis) or are modified, suspended or withdrawn by us, in our sole discretion, without notice to you. You agree that we will not be liable to you or to any third party for any unavailability, modification, suspension or withdrawal of the Website, or any features, parts or content of the Website.
 We cannot and do not guarantee that any content of the Website will be free from viruses and/or other code that may have contaminating or destructive elements. It is your responsibility to implement appropriate IT security safeguards (including anti-virus and other security checks) to satisfy your particular requirements as to the safety and reliability of content.

5.7. This license shall automatically terminate if you violate any of these restrictions and may be terminated by Discovery Art Class at any time. Upon terminating your viewing of these materials or upon the termination of this license, you must destroy any downloaded materials in your possession whether in electronic or printed format.

5.8. Intellectual Property Rights

Unless otherwise stated, we are the owner or the licensee of all intellectual property rights in the Website, and in the material published on it. For the purposes of these General Terms, “material” means material including, without limitation, text, software, photographs, graphics, images, trademarks, logos, and video and sound material. Those works are protected by copyright and other intellectual property laws and treaties around the world. All such rights are reserved. Except as expressly set out here, nothing in these General Terms gives you any rights in respect of any intellectual property owned by us or our licensors and you acknowledge that you do not acquire any ownership rights by downloading content from the Website.

5.9. You must not modify the paper or digital copies of any materials you have printed off or downloaded in any way, and you must not use any illustrations, photographs, video or audio sequences or any graphics separately from any accompanying text.
You must retain all copyright and other proprietary notices appearing on the Website and you must not use any part of the materials on the Website for commercial purposes without obtaining a licence to do so from us and/or our licensors.
If you print off, copy or download any part of the Website in breach of these General Terms, your right to use the Website will cease immediately and you must, at our option, return or destroy any copies of the materials you have made.

5.10. We aim to update the Website regularly, and may change the format and content of the Website from time to time. You agree that your use of the Website is on an ‘as is’ and ‘as available’ basis and at your sole risk. If the need arises, we may suspend access to the Website or close it indefinitely. Any of the material on the Website may be out of date at any given time, and we are under no obligation to update such material.

5.11. Whilst we try to make sure that all information contained on the Website is correct, it is not intended to amount to authority or advice on which reliance should be placed.

6. Charges and payment
6.1. I am not VAT registered therefore VAT is not currently applicable to any prices quoted .

6.2. The price for the services is set out in the services description. We use Paypal and Stripe as secure payment providers.

6.3. My Refund Policy is as follows:
6.3.1. In Person Classes, if your order has been accepted as per clause 3 above, if it is over 2 weeks before the course start date, you have a 14 day cooling off period to cancel your order. There is no refund within 14 days of the start date.

6.3.2. Online Zoom Classes, If your order has been accepted as per clause 3 above, if it is over 2 weeks before the course start date, you have a 14 day cooling off period to cancel your order. There is no refund within 14 days of the start date.

6.3.3. Online On Demand Classes, Once you have completed the payment process and we have accepted and confirmed the purchase as per (clause 3.1.5) above, you agree that you have consented to receive the course content and therefore acknowledge that you no longer have the right to cancel. There is no refund in this instance.

6.3.4. Monthly Subscription, If your order has been accepted as per (clauses 3.1.6-3.1.9 )above, you will be asked to set up an account on Cademy, you will enter into a 14 Day Free trial from the date of your order. The free trial acts as the‘Cooling off’ period. After 14 days, the paid monthly subscription will commence, and you will be charged the monthly fee, this payment will be recurring on the same date each month. You have the right (subject to clause 3.1.8 above) to cancel anytime from your dashboard.
I reserve the right to make changes to the online courses and membership from time to time. The availability of the content, as well as platforms and compatible devices,
may change from time to time. I also reserve the right to replace or remove any resources and the platforms available to you through the membership, and to otherwise make changes in how I operate it. I may from time to time, with respect to any or all members offer certain features or other elements of the membership, including promotional features, user interfaces, plans, pricing, and advertisements.
The membership is not suitable for persons under 18 years of age, and by signing up you confirm that you are eighteen 18 years of age or older.
6.3.5. If you are a consumer, your right to a ‘cooling off’ period, as described in clause 7 below;
6.3.6. where I cancel a course/class (other than under 12.3 below) you are entitled to a partial refund for sessions which you have paid for in advance and which you have not received.
6.3.7 In all other circumstances I am not able to refund to you any of the payments you have made, and you remain liable for the whole price of the course/class even where you do not complete your sessions or session with me, as;
(a) Payment is for the course/class as a whole;
(b) I care about my service level and so I admit a limited number of people, therefore you are liable to pay the full cost of the course as I shall stop marketing the course and not allow anyone else to join it once the places have been allocated; and
(c) This policy is also a reflection of the amount of preparation I need to put into the course to make it most effective for you and the amount of time I shall dedicate and set aside for preparing for and attending our sessions together. This approach also helps you with your own accountability and commitment to improving your skills through my coaching programme.

6.4. Chargebacks.
In view of my clear no-refund policy, I do not tolerate any type of chargeback threat or actual chargeback from your credit or debit card company. In the event that a chargeback is placed on a purchase or I receive a chargeback threat during or after your purchase, or after the end of the cooling off period if you are a consumer, I reserve the right to report the incident to credit reporting agencies or to any other entity for inclusion in any chargeback database or for listing as non-payment on your account which could have a negative impact on your credit rating.

7. Cooling off period for consumers
7.1. Subject to the other provisions in this clause, if you are a consumer, you have the right to cancel this contract within 14 days without giving any reason. You are a consumer if you are an individual acting for purposes which are wholly or mainly outside your business.

7.2. The cancellation period will expire 14 days after the commencement of the contract.

7.3. However, if you confirm to me that you wish me to start to provide the services within the 14 day cooling off period, then at this point my refund policy set out in clause 6.3 will apply and if you subsequently exercise your right to cancel during the 14 day cooling-off period you will have to pay my reasonable costs of services provided within that time. You confirm you wish me to start to provide the services within the 14 day cooling off period by doing any of the following during that time:

7.4. Booking a session with me for which the allocated date and time will then, also as a service, be reserved for you to the exclusion of all others; or accessing or downloading any digital resources I make available to you; or joining any private social media group associated with my services; or accessing any other supporting materials made available to you.

7.5. If you cancel this contract in accordance with the cooling off period in clause 7.1, I shall reimburse to you all payments received from you promptly and using the same means of payment as you used for the initial transaction, unless we have expressly agreed otherwise. However, this will only be the case if you have not confirmed to me you wish me to provide the services as specified in clause 7.3. for which you will have to pay my reasonable costs.

7.6. Digital products. In accordance with clause 7.3, by accessing or downloading any digital products within the 14-day cooling off period, you give your consent to me to provide the content and you acknowledge that by doing so, you lose your right to cancel your purchase unless the content is faulty.

8. Intellectual property
8.1. If I provide you with any materials, whether digital or printed, any intellectual property in those materials belongs to me and unless we agree otherwise you can only use those materials for your own personal use and you may not share them with third parties.

8.2. Unless otherwise stated, we are the owner or the licensee of all intellectual property rights in the Website, and in the material published on it. For the purposes of these General Terms, “material” means material including, without limitation, text, software, photographs, graphics, images, trademarks, logos, and video and sound material. Those works are protected by copyright and other intellectual property laws and treaties around the world. All such rights are reserved. Except as expressly set out here, nothing in these General Terms gives you any rights in respect of any intellectual property owned by us or our licensors and you acknowledge that you do not acquire any ownership rights by downloading content from the Website.

8.3. You cannot use and monetise my methods, processes or systems. To do so would be a material breach of your legal obligations to me under the terms of this contract, and subject to immediate termination under clause [12.3.1]

8.4. For the avoidance of doubt, without my prior written authority, you are not permitted to;
(a) deliver any training in my methods, processes or systems to a third-party individual or organisation;
(b) provide details of my methods, processes or systems to, a third-party individual or organisation;
(c) repurpose in whole or in part my methods, processes or systems to create and deliver your own services.

8.5. Should you become aware of any unauthorised access to the materials provided to you, or of any unauthorised use of my methods, processes or systems, you agree to notify me immediately by email.

8.6. From time to time I may record live group sessions. If you participate in such sessions, you authorise me to use your image and voice in any such recordings (and to make use of such recordings in any way I think fit) without payment, other condition or need for further consent.

8.7. Social media:

I reserve the right to use our photographs of artwork from the In Person classes, and those voluntarily sent in by students online by email, Whatsapp, Facebook. I use them on my social media ( Facebook, Instagram, Whatsapp, Pinterest) and website.
In Person Classes – These may be of the artwork/hand shots and general pictures of the room during classes. I will not name any person, or use individual shots of students without asking permission. Anyone who does not wish to be photographed will not appear in the shots, however there may be photos of the class attended.
All images will be used only by myself and only in relation to Discovery Art Class.

9. How I may use your personal information
9.1. I shall use the personal information you give to me to: 9.1.1. provide the services;

9.1.2. process your payment for the services; and

9.1.3. inform you about any similar products and services that I provide, though you may stop receiving this information at any time by contacting me.

9.2. I shall not give your personal information to any third party unless you agree to it.

9.3. For full details of how I deal with your personal data, see my privacy policy here.

10. Confidential information
10.1. All information shared by you on a one to one basis will be kept strictly confidential, except when releasing such information is required by law and/or where I consider it necessary to do so because of concerns of risk to yourself or others or to assist the prevention or detection of a crime.

10.2. The obligations in clauses 10.1 and will not apply to information which:

10.2.1. has ceased to be confidential through no fault of either party;

10.2.2. was already in the possession of the recipient before being disclosed by the other party; or

10.2.3. has been lawfully received from a third party who did not acquire it in confidence.

10.3. Your and my confidentiality obligations under this clause will continue after termination of this agreement.

10.4. You will not use any Confidential Information for profit or for your own benefit in any way.
11. Resolving problems
11.1. In the unlikely event that there is a problem with the services, please contact me as soon as possible and give me a reasonable opportunity to sort out any problems with you and reach a positive outcome.

11.2. I may at my option vary or re-perform the services if there is a problem and the terms of this agreement will apply to any re-performed services.

11.3. If you are buying services from me nothing in this contract affects your legal rights under the Consumer Rights Act 2015 (also known as ‘statutory rights’). You may also have other rights in law.
12. End of the contract
12.1. If a services description specifies a length of time for services to be provided, then subject to clause 12.3 below, the services will terminate at the end of that timeframe.

12.2. If I provide services to you on an ongoing basis and the relevant services description does not specify a timeframe then either you or I may terminate the services by One month’s written notice to each other.

12.3. Either you or I may terminate the services and this contract immediately if:
12.3.1. the other party commits any material breach of the terms of this contract and, in the case of a breach capable of being resolved, the breach is not resolved within 30 days of a written request to do so. The written request must expressly refer to this clause and state that this contract will be terminated if the breach is not resolved; or
12.3.2. the other party commits or threatens to commit or is threatened with any act of insolvency under the Insolvency Act 1986.

For the purposes of this clause, any breach by you of the rules governing your participation in my Facebook Group or any other Group hosted by me on another social media platform, constitutes a material breach of this contract which is not capable of being resolved.

12.4. If I decide in my absolute discretion that we are not a good fit for each other, I may terminate this contract immediately on notice, in which case I shall give you a partial refund for any elements of the services which you have paid for in advance and which you have not received. This sub-clause does not apply to any situation where I terminate this contract in accordance with sub-clause 12.3, in which case no refund will be payable].

12.5. If this contract is ended it will not affect my right to receive any money which you owe to me under this contract and it will not operate to affect any provisions that expressly or by implication survive termination.

13. Limit on my responsibility to you
13.1. Except for any legal responsibility that I cannot exclude in law (such as for death or personal injury caused by negligence), I am not legally responsible for any:
13.1.1. losses that:
(a) were not foreseeable to you and me when the contract was formed which means any losses that might have been sustained by you that would not ordinarily be sustained by a client in your industry;
(b) that were not caused by any breach of these terms on my part; and
13.1.2. business losses, including loss of business, business interruption, loss of profits, loss of management time and loss of business opportunity.
13.2. My total liability to you is limited to the amount of fees paid by you for the services and you confirm your understanding that the price of my services is calculated bearing in mind this limit on my liability.

14. Disputes
14.1. I shall try to resolve any disputes with you quickly and efficiently.
14.2. If you and I cannot resolve a dispute using my internal complaint handling procedure and either of us want to take court proceedings, the relevant courts of England and Wales will have exclusive jurisdiction in relation to this contract.

14.3. The laws of England and Wales will apply to this contract.

14.4. In the event of a dispute between us, you and I agree not to engage in any conduct or communications, including on social media, designed to disparage my or your website, products and services.

15. Entire agreement
These terms constitute the entire agreement between us in relation to your purchase. You acknowledge that you have not relied on any statement, promise, assurance or warranty given by or on behalf of me which is not set out in these terms and that you shall have no claim for innocent or negligent misrepresentation or negligent misstatement based on any statement in this contract.
16. Third party rights
16.1. No one other than a party to this contract has any right to enforce any term of this contract.

Customer Support and Contact Info
For any queries regarding our services please contact us via email: enquiries@discoveryartclass.co.uk

We reserve the right to modify these terms from time to time. These Terms and Conditions were updated November 2025.
Privacy Policy.